Work From Home - Customer Retention Specialist

Job Title: Customer Retention Specialist

About Us:
AO Globe Life is a dynamic and customer-focused organization committed to delivering exceptional products and services. We believe in building strong relationships with our customers and ensuring their satisfaction. We are looking for a passionate and proactive Customer Retention Specialist to join our team and help us enhance customer loyalty and engagement.

Job Summary:
As a Customer Retention Specialist, you will be responsible for maintaining and improving customer relationships to reduce churn and enhance customer satisfaction. You will proactively engage with customers, address their concerns, and provide solutions that encourage long-term loyalty. The ideal candidate is a strong communicator, problem-solver, and advocate for the customer experience.

Key Responsibilities:

• Develop and implement customer retention strategies to increase loyalty and reduce churn.

• Contact customers who have expressed dissatisfaction, understanding their concerns and offering solutions.

• Maintain a deep understanding of company products and services to address customer inquiries effectively.

• Work closely with the customer support, sales, and marketing teams to ensure a seamless customer experience.

• Create personalized offers to retain valuable customers.

• Track and report on customer retention metrics and provide recommendations for improvement.

• Conduct follow-up communication to ensure customer satisfaction and continued engagement.

Qualifications & Skills:

• Previous experience in customer retention, customer service, sales, or account management.

• Strong problem-solving and conflict-resolution skills.

• Excellent communication and interpersonal skills.

• Ability to handle challenging conversations and turn negative experiences into positive ones.

• Familiarity with Zoom and customer engagement tools.

• Strong analytical skills and attention to detail.

• Ability to work independently and collaboratively in a team environment.

• Passion for customer satisfaction and a proactive mindset.

Preferred Qualifications:

• Experience in a health and life-based insurance or service-oriented industry.

• Knowledge of data analysis and customer behavior trends.

Benefits:

• Performance-based incentives

• All-expensed paid travel package

• Professional development opportunities.

• Flexible work arrangements (remote options available).

How to Apply:
If you are passionate about customer satisfaction and have a talent for building lasting relationships, we would love to hear from you! Please submit your resume outlining your experience and why you are a great fit for this role.

Ao Globe Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.